What To Expect When Visiting Us in Darlington
Our Darlington office has one entrance at the front of the building. The front doors are open Monday to Friday 10am to 4pm. Our drop-in sessions run from 10am-12pm.
The entrance is fully accessible with a front door followed by an automatic door. Once you’re inside, reception is on your left.​​
Front Doors
Entry Way
You’ll be asked to fill out a registration form which asks for:
• Your details (your name, address, phone number, email address, etc.)
• Background details (who you live with, if you have health conditions, ethnicity, etc.)
• Details about what it is you need help with
• Consent to store your details
Once this is done, hand it back to reception and take a seat while you wait for an adviser.
It can be busy and noisy during our drop-in sessions. You may have to sit close to other people.
Reception
Waiting Areas​
​When an adviser is ready to see you, they will call your name and take you to an appointment room. Appointment rooms are generally small and private.
Appointment Room
Appointment Room
The adviser will sit by the door and you will sit facing them. You can bring someone with you if you would like to.
The adviser will talk to you about the issue you are having. The adviser will ask you questions so they can give you information to try and help. They may book you an appointment to speak to a specialist worker.
Lift to First Floor
Lift to Ground Floor Appointment Rooms
There is a lift that can be used to access the first floor.
Some ground floor appointment rooms have steps to reach them. There is a small lift that can be used to access these. Your adviser will be able to assist you with this.
If you have any questions please get in touch with us – you can find our contact details on the Contact Page.
Darlington Office Layout
What to Expect When Visiting Us in Redcar and Cleveland
Our Redcar office has one entrance which is via the large front door. During our drop-in sessions, the door will be open. If the door is closed, use the call button to the right of the front door to speak to a member of staff.​​
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Front Door (Entrance)
There are steps up into the building at the front door.
We also have an accessible entrance. Use the call button and a member of staff can help with this.
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Once you are in the entryway, go through the door on your right to enter the waiting area. Here you can take a seat and wait to be seen by an adviser.
Entryway
Waiting Areas​
Waiting Area
If you are visiting for our drop-in sessions, the waiting area can be busy and noisy. You may need to sit close to other people.
You’ll be asked to fill out a registration form which asks for:
-
Your details (your name, address, phone number, email address, etc.)
-
Background details (who you live with, if you have health conditions, ethnicity, etc.)
-
Details about what it is you need help with
-
Consent to store your details
When an adviser is ready to see you, they will ask you to come through another door to one of our appointment rooms. Appointment rooms are small and private.
Appointment Room
The adviser will sit by the door and you will sit facing them. You can bring someone with you if you would like to.
The adviser will talk to you about the issue you are having. The adviser will ask you questions so they can give you information to try and help.
There is an accessible toilet at the back of the building.
If you have any questions please get in touch with us – you can find our contact details on the Contact Page.
Redcar Office Layout
