Customer service volunteer
What will you do?
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complete an introduction to Citizens Advice and training for your role
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welcome all clients and other visitors to the local Citizens Advice
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explain to the client how long they might be waiting and what will happen and give out a form for them to fill in
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type up information from the client form onto a database
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answer the telephone, reply to emails and post
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help with the day to day running of the Citizens Advice service
What’s in it for you?
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gain and build on valuable skills and experience such as communication, IT skills and working in a team
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increase your employability
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contribute to the smooth running of the advice service which makes a real difference to people's’ lives
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work with a range of different people, independently and in a team. And we’ll reimburse expenses too. What do you need to have? You don’t need specific qualifications or skills but you’ll need to:
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be friendly and approachable
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be non-judgmental and respect views, values and cultures that are different from your own
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have good IT skills
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be calm under pressure
What do you need to have?
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be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
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be willing to undertake training in your role
How much time do you need to give?
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We can be flexible about the time spent and how often you volunteer so come
and talk to us.
Valuing inclusion
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Our volunteers come from a range of backgrounds and we particularly welcome
applications from disabled people, people with physical or mental health
conditions, LGBT+ and non-binary people, and people from Black Asian Minority
Ethnic (BAME) communities.
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If you are interested in becoming a customer service volunteer / reception
volunteer and would like to discuss flexibility around time, ‘what you will do’ and
how we can support you, please contact us.
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